GCW Holdings Pty Ltd
Enhancing Safety Culture with Technology Safety Management
58.9% → 90.0%
59.4% → 96.3%
53.1% → 92.3%
60.0% → 92.9%
Scope and Requirement
GCW Holdings, a market leader in asset management and logistics, operates 60+ sites across Australia with additional offices in the Philippines and a dispersed workforce. Before choosing Safety Champion Software, they faced significant WHS challenges, including:
Limited Visibility of Safety Activities
A heavy reliance on paper-based processes meant safety activities were difficult to track and manage effectively.
High Administrative Burden
Manual workflows resulted in significant administrative effort, creating inefficiencies and a higher risk of errors.
Difficulty in Identifying Safety Trends
Without real-time data analytics, it was challenging to identify safety trends and implement targeted improvements.
GCW’s goal was to overcome these challenges by adopting a digital safety management solution, accessible to over 1,000 employees with varying levels of computer literacy, across all of its brands.
What We Delivered
By partnering with Safety Champion, GCW Holdings transformed its workplace health and safety (WHS) program, achieving:
Increased Safety System Adoption
Post implementation, there was a 17% increase in incidents recorded and a 32% increase in near-misses compared to 2019-2021.
Uptick in Task Completions
There were higher task completion rates after the implementation of Safety Champion Software. Averaging 87% by the due date, across 52,817 tasks completed in 18 months.
Improved Employee Sentiment
Employee sentiment rose to an NPS score of 62% six months after implementation and was maintained at 63% 18 months later.
WHS Performance Growth
GCW Holdings saw significant WHS performance improvements, including:
- Safety Compliance: from 58.9% to 90.0%
- Awareness and Engagement: from 59.4% to 96.3%
- Control and Delivery: from 53.1% to 92.3%
- Leadership in Safety: from 60.0% to 92.9%.
These results demonstrate GCW Holdings’ successful transition to a scalable, data-driven safety solution that enhances compliance, engagement, and decision-making.
System Implementation
Approach to Success
Recognising the need for a robust and scalable digital solution, the GCW Holdings Pty Ltd sought to eliminate inefficiencies from outdated, manual processes. Their commitment to fostering a culture of safety, alongside improved compliance and operational excellence, set the stage for a strategic partnership with Safety Champion Software.
Solution Selection
Solution SelectionAfter evaluating options, GCW chose Safety Champion Software for:
- User-friendly design.
- Code-free configurability tailored to their existing WHS processes.
- Robust task management and analytics capabilities.
- Cost-effectiveness and scalability.
Implementation
GCW and Safety Champion Software collaborated to configure the platform, aligning it with existing workflows to avoid disruption. Key strategies included:
- Customising forms, such as motor vehicle incident reports, to meet both legislative and insurance requirements.
- Extending the platform for other uses, such as quality control and managing customer feedback.
Change management was central to success:
- Training programs accommodated varying user skill levels.
- Change champions advocated for the software across departments.
- Regular communication kept employees informed and engaged.
Scaling and Optimisation
Following a successful rollout at Grace Worldwide, GCW extended Safety Champion Software to all business units by the end of 2022. The platform’s flexibility allowed seamless integration with each brand’s specific protocols and workflows, fostering company-wide adoption and collaboration.
Results
58.9% → 90.0%
59.4% → 96.3%
53.1% → 92.3%
60.0% → 92.9%
32% increase
A 17% increase in incidents recorded and a 32% increase in near-misses compared to 2019-2021.
87% by due date
High task completion rates, averaging 87% by the due date, across 52,817 tasks completed in 18 months.
Maintained at 63%
Improved employee sentiment with an NPS score of 62% at six months post-implementation, maintained at 63% at 18 months.
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